Tribune News Service
Chandigarh, August 22
The UT Consumer Disputes Redressal Forum has directed Apple India as well as their service center in Chandigarh, Paramatrix Info Solutions, to pay for Rs 17,000 towards compensation and litigation costs for an Australian citizen, because they unsuccessful to exchange his phone even while its warranty period hadn’t expired.
The forum directed Apple India to refund Rs 62,500, the price of the handset, pay a compensation of Rs 10,000 for causing mental agony and physical harassment towards the complainant and Rs 7,000 towards litigation costs.
The complainant, Kewal Nain Singh, an Australian citizen, through his attorney Harvinder Singh, mentioned in the complaint he had purchased an Iphone 6 (64 GB, Space Gray) at Australia in September, 2014. the handset was under warranty period when, throughout his trip to India, it went accurate March 6, 2013. The telephone was come to an authorised company of Apple, Paramatrix Info Solutions, in which the agents checked the handset and it is warranty period.
It had been averred that the employees of Paramatrix stated because the mobile was inside the worldwide warranty period, it might be replaced with a brand new set inside a couple of days. Accordingly, employment card was prepared. The mobile set was opened up and correctly verified through the attendant from the service center before assuring the substitute.
However, on March 10, 2015, the service center informed the complainant over the telephone the set was water broken and wouldn’t be replaced. This regardless of the fat the handset was opened up and checked through the service center at the time it had been deposited. The problem seemed to be adopted using the customer service center of Apple but with no success.
The forum mentioned the job card says the mobile under consideration was declared like a ‘dead unit’ following a thorough checking. The factum of existence of water submissions are nowhere recorded within the job card, that also were built with a reference to the purchase date from the mobile (September 9, 2014) and it is being under warranty around the date of their losing sight of order. Despite repeated demands as well as an e-mail dated March 15, 2015, the grouse from the complainant wasn’t redressed. In this scenario, it’s to conclude that no proper services were made towards the complainant, with the result that the complainant was made to enjoy litigation for that redressal of his grievance.
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