The Way2Call Hi-Phone system is the suggested device for Voice Notification (alarm callout) functions in TopView.
Please adopt these measures and tips when installing the unit to be used with TopView
Don’t install the modem through Remote Desktop. User have reported problems when installing TAPI voice modems through Remote Desktop. The symptom is the fact that voice motorists aren’t installed. Should you must install through Remote Desktop, you need to connect with the console from the host computer and switch from the routing of seem towards the Remote Desktop session.
Should you must install and test through Remote Desktop, please follow these steps to disable Remote Desktop audio redirection on both client and server. Contact Exele support for help or you have questions.
Do not plug the USB Hi-Phone device in to the TopView computer yet
Install the most recent motorists from Way2Call
You can download the most recent motorists here
The motorists take presctiption the Download page under Multiple Devices Integration Platform (MDD)
Make certain to properly choose 32 or 64 bit according to your Home windows Operating-system
Install the Way2Call motorists
Various vendor tools are set up at Start…Programs…Way2Call
To determine what motorists and firmware have been in use, run the Way2Call Motorists Information oral appliance compare the form of motorists and firmware to individuals on the Way2Call site.
Make certain the Home windows Audio Services are running
Control Panel…Administrative Tools
Find “Windows Audio” and make certain that it’s running which the Startup Type is placed to Automatic
There’s two phone ports around the device, one for that line and something for any phone.
When searching powering the Hi-Phone Lite device, the telephone lines are the left from the 2 ports.
Control Panel…Sound, Playback tab and Recording tab
If you don’t begin to see the Hi-Phone device listed, it might be disabled. Right-click on the white-colored space underneath the listed devices and make certain that “Show disabled devices” is checked. Once it’s checked, if you notice the Hi-Phone device listed, right-click on the Hi-Phone tool and choose Enable.
Run Control Panel…Sound
For those who have a seem card within the computer, make certain the Hi-Phone device is not set because the default seem device (the default device have a check mark). Right-click your seem card and select “Set as default device”.
There’s additionally a TopView choice to skip awaiting the connected condition: uncheck “Verify line connected state” beneath the TAPI device dropdown.
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